Returns & Store Credit

Watches cannot be returned. We do not accept a return, an exchange or issue credit on a watch because you have changed your mind.

Each watch is authenticated, its serial and reference recorded, its movement checked and its case, dial and bracelet photographed in detail before dispatch, and its condition described to you plainly. Before you commit, ask us for anything you need — further photographs, video, movement or service history, measurements on the wrist, or a private viewing in Athens. We would far rather spend an hour with you beforehand.

A watch that arrives damaged in transit, or materially different from how we described it, is covered under Damaged or not as described below.

We photograph every piece ourselves, from several angles, and retouch nothing beyond dust and lighting. What you see is the piece you will receive, marks and patina included.

Colour is the one thing a screen cannot promise. A champagne dial, a cream or tan leather, the difference between yellow and rose gold — all of these can read slightly differently depending on your display, your browser and the light in your room. We describe colour in words as well as showing it, and we will always send further images or video on request. A slight difference in colour rendition between a screen and the piece in hand is not a fault and is not grounds for a damage claim.

If any piece — watch, bag, jewel, cap or accessory — arrives damaged, or is materially different from our description of it, write to [email protected] within 48 hours of delivery with photographs of the piece and its packaging.

Once we have confirmed it, we arrange a repair, a replacement or a full refund of the price paid, whichever suits you, at no cost to you. We pay the return shipping in these cases.

Bags, jewellery, caps and accessories may be returned for any other reason within 14 days of delivery. Write to [email protected]; every return requires our written authorisation first, and the piece must reach us within 14 days of that authorisation.

Once we have received and inspected it, we issue store credit to the value of the price you paid, excluding shipping. Credit is valid for twelve months, is personal to you, and is not exchangeable for cash — our Store Credit Terms set out exactly how it works. This does not apply to watches, on which we do not accept returns.

The piece must come back exactly as it left us: unworn, unsized, unaltered, complete with all tags, boxes, papers, dust bags and accessories, and with our security seal intact and unbroken.

We inspect every return against the photographs and serial records taken at dispatch. If the piece does not match them, no credit is issued and we return it to you at your cost.

Except where a piece is damaged or not as described, returns travel at your cost, by the insured and tracked method we specify, insured for the full value of the piece. Risk of loss or damage remains with you until we have received and verified it. We can arrange collection on your behalf and deduct the cost from the credit issued.

Watches. Bespoke and custom jewellery commissions. Engraved or personalised pieces. Anything altered at your request — resizing, bracelet or strap adjustment. None of this affects your rights if such a piece arrives damaged or not as described.

Pieces you sell, trade or consign to us are governed by our Consignment & Selling Terms rather than this policy.

Nothing in this policy limits the rights consumer law gives you. Where the law grants a right that cannot be excluded by agreement, that right applies regardless of anything stated above.